Privacy Policy

Last updated: July 30, 2026

This Privacy Policy explains how Niepai Food Store, Duodao District, Jingmen City (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or make a purchase from this website.

1. Business Information

Business name: Niepai Food Store, Duodao District, Jingmen City
Address: Duodaoshi Subdistrict, Duodao District, Jingmen City, Hubei Province, China
Telephone: +86 186 8202 8268
Email: luotao312@qq.com

2. Information We Collect

Depending on how you interact with the website, we may collect:

Contact information, including your name, email address, telephone number, billing address, and shipping address.
Order information, including products purchased, order value, delivery details, and transaction status.
Account information, if you create an account, including your username and account preferences.
Payment-related information. Payments are processed by third-party payment providers. We do not store complete payment card or payment account credentials on our website.
Technical information, including your IP address, browser type, device information, operating system, referring pages, pages viewed, and access times.
Communications you send to us, including customer service requests, questions, feedback, and complaints.

3. How We Use Information

We may use personal information to:

Process, confirm, fulfill, deliver, and manage orders.
Process payments, refunds, returns, and transaction-related requests.
Create and manage customer accounts.
Communicate about orders, customer service matters, and important website updates.
Maintain, secure, troubleshoot, and improve the website and our services.
Detect and prevent fraud, abuse, security incidents, and unlawful activity.
Comply with tax, accounting, legal, regulatory, and record-keeping obligations.
Send marketing communications where permitted by law and where any required consent has been obtained.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate the shopping cart and checkout, remember preferences, maintain account sessions, protect the website, understand website performance, and improve the customer experience. You may control cookies through your browser settings. Disabling necessary cookies may prevent parts of the website, including the cart or checkout, from working correctly.

5. How We Share Information

We may disclose personal information only as reasonably necessary to:

Payment processors and financial service providers that complete transactions.
Shipping, logistics, and delivery providers that fulfill orders.
Website hosting, information technology, security, analytics, communications, and customer support providers.
Professional advisers, regulators, courts, law enforcement authorities, or other parties when disclosure is required by law or necessary to protect legal rights.
A successor or prospective successor in connection with a merger, acquisition, financing, reorganization, or sale of business assets.

We do not sell personal information for money.

6. Payment Processing

When you choose a payment method, your transaction may be processed directly by an independent payment provider, such as PayPal. The provider processes information under its own terms and privacy policy. We may receive limited transaction information, such as the payer name, email address, transaction identifier, amount, currency, and payment status, so that we can complete and support your order.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention, dispute resolution, and compliance with tax, accounting, and legal obligations. Retention periods vary according to the type of information and applicable requirements.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Subject to applicable law, you may have the right to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing. You may also withdraw consent where processing is based on consent. To submit a request, contact us using the details below. We may need to verify your identity before completing a request.

10. International Data Transfers

Our service providers may process information in countries or regions other than where you live. Where required, we take reasonable steps to use appropriate safeguards for international transfers of personal information.

11. Children’s Privacy

This website is not directed to children under the age required to provide valid consent in their jurisdiction. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.

12. Third-Party Links

The website may contain links to websites or services operated by third parties. We are not responsible for their privacy, security, or content practices. Please review the privacy policy of each third-party service you use.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. The revised version will be posted on this page with an updated revision date.

14. Contact Us

For questions, concerns, or privacy requests, contact:

Niepai Food Store, Duodao District, Jingmen City
Duodaoshi Subdistrict, Duodao District, Jingmen City, Hubei Province, China
Telephone: +86 186 8202 8268
Email: luotao312@qq.com